If you could provide an even longer test, even though it is pingplotter free, you can still select ALL instead of AUTO, which will show your average, minimum, and current, and you can also make sure that maximum is also selected to be shown,because without a doubt, I'm still going to get denied by my ISP that any problem is wrong. Anyways, those results are still ridiculous, and I expect to see results exactly like this and nothing less. My first hop isn't actually my modem, it should be the node outside my house. How they can dispute that you have 200ms + jitter hop 1 coming from you modem is unbelievable. The following list includes Intel Puma 7 chipset modems.Pro edition has ran out so I only have a 10 minute plot. This list contains residential modems, business modems, and non-certified modems (ISPs may not not approve these devices in your local region). Consequently, these bad internet connections landed cable modem maker ARRIS in trouble with a pending lawsuit filed in California.ĭo not buy these modems to avoid current and future problems with the Intel Puma chipsets. Some firmware updates have only temporarily fixed the problem and it seems Intel has no real fix for the issue. The Puma 6 modems suffer from both latency and jitter. Network jitter (variable latency) also causes problems. These severe network latency spikes interfere with online gaming, streaming video, or simply surfing the web. Intel’s Puma 6 chipset included in several cable modems is defective as it allows high spikes in network latency quite often (slow web page loading, for example). If you don't want to do the leg work yourself, you can send the screenshots mentioned in the above steps to a Moderator or Guru on the Shadow Discord to read the results, or submit the same information to official support. Interpreting Results - Bandwidth Saturation.PingPlotter has a few resources on their website to help end users read the results that their software spits out. Set the interval to 1 second from the default 5. Take that address, and put it into the target field on PingPlotter on your LOCAL MACHINE. ![]() Go to on your SHADOW to get your IPV4 address (the one with just numbers, no letters.).Yes it's free, no, you don't need to sign up for anything. Download PingPlotter from here on your local machine.Sending logs does the same thing, but PingPlotter makes it far easier to glance at and see issues quickly. You can send that in to any of the Moderators or Gurus on the Shadow Discord to have them decipher it, or send that into Shadow support for them to look at. ![]() You can grab the top of the chart and resize it to make all of the hops fit. Take a screenshot of the whole window making sure that you see all of the hops from beginning to end without missing any.Make sure that something is happening on Shadow while doing this, whether it's watching a YouTube video, or playing a game. With Shadow running, click the start (looks like a play symbol) button and let it run until the COUNT field on the left side hits 300. ![]()
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